Frequently Asked Questions
Everything you need to know about our gear and services.
Where are TOM BIHN products manufactured?
All of our bags and accessories are designed and manufactured in our own factory located in Seattle, Washington, USA.
What is your return policy?
We accept returns of unused items in original condition within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer a warranty on your bags?
Yes, we offer a lifetime warranty against defects in materials and workmanship for the life of the product.
How long will it take for my order to ship?
In-stock items typically ship within 1 to 3 business days. You will receive a tracking number via email as soon as your order leaves our Seattle factory.
Do you ship internationally?
Yes, we ship to most countries worldwide via DHL Express or UPS to ensure your gear arrives safely and quickly.
Can I wash my TOM BIHN bag?
We recommend hand washing your bag in a tub of cool water with a mild detergent, then hanging it to air dry. Do not put your bag in a washing machine or dryer.